Questions about the plan, the wash and the wood

You get one visit a year. In the first year we wash the wood with a mildew cleaner, let it dry, repair the small things and stain it. In the second year we wash it again and check it, touching up the steps and rail tops. In the third year we re-stain, and the cycle repeats.

A mildew cleaner brushed on and worked in, a scrub of the boards and rails, and a rinse. Plants and grass are wet down and covered first. It happens at every visit, not only before a stain.

A stain visit on a deck of about 300 square feet is usually two to four working days, with a drying day in the middle. A wash-and-check visit is usually a half day to a day. These are ranges; the weather decides the exact days, and we text you the plan for the week.

No. We need access to the deck and fence, a hose spigot and a place to park. We text before we arrive and when we leave, and we will tell you what we saw.

The wood we looked at and its size, the repairs we will make, how many coats, the stain tone and finish, the visit months, the yearly price, what is not included and how to cancel. You get it after the walk-through, before anything is billed.

Replacing rotted boards or posts, stripping a stain or paint that has failed, and anything we find under the wood that was not visible at the walk-through. We quote each in writing before we do it.

A premium exterior stain in the tone you choose. Ask for the product data sheet and we will send it with the plan. We use the same stain at every visit unless you want to change tone.

We do not stain wet wood or in a wet forecast. A visit that falls on a bad day moves to the next dry one, and we text you the new day. Wash-and-check visits are more forgiving than stain visits.

It can. Federal rules cover paid work that disturbs painted surfaces in homes and child-occupied buildings built before 1978. If your home is older, tell us when you book. We follow those rules where the work touches painted wood, and our EPA firm number is in the footer.

Sometimes. Stain needs to soak into wood, so a failed paint or solid-color coat has to come off first. We tell you at the walk-through whether the wood needs stripping and quote it separately.

Yes. Call or text before your renewal date. We send a reminder 30 days ahead. You owe nothing for a year you have not started, and the terms are in your written plan.

We wet down and cover plants near the work and rinse as we go. Heavy shrubs against a fence sometimes have to be tied back, and we will say so at the walk-through.

Yes. We can add it at the next renewal or write a one-time quote now. The plan price follows the footage on the written plan.

Yes. We brush a sample on a spare board or an out-of-the-way spot at the walk-through, and you look at it in your own light before choosing.